Complaints Procedure

Last updated: 8 October 2026

We want every customer to be happy with their vehicle and with how we have looked after them. If something is not right, please tell us so we can put it right.

How to raise a concern

• Email: hello@cirencester4x4.co.uk
• Telephone or WhatsApp: 07730 432 823
• Post: Cirencester 4x4 Limited, The Old Dairy, Parkway Farm, Cheltenham, England, GL54 3JL

Please include your name, the vehicle (registration if you have it), what has happened and what you would like us to do. Photographs or documents are helpful.

What happens next

• We will acknowledge your complaint within 3 working days.
• We will look into it properly. This may include inspecting the vehicle or asking you for more information.
• We aim to give you a full written response within 14 days. If it will take longer, we will tell you why and keep you updated.

If you are still not satisfied

If we cannot resolve your complaint, you can contact the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk for free, impartial advice. You may also be able to take your claim to the small claims court.

This procedure does not affect your statutory rights.